Hobart In-House Service Support

The Added Value You Always Get

There are many reasons to buy Hobart equipment today—high quality, superior features, strong value, ergonomic design, enhanced productivity. But one of the most important reasons is the level of service support that comes with every product and system.

Unmatched service support for your maintenance personnel

Hobart service expertise backs up your maintenance personnel with a wide range of programs tailored to your exact needs. As a result, you get the best performance from your people—and from your Hobart equipment.

What are the key elements of Hobart’s support program?

• Technical manuals
• Parts availability program
• Preventive maintenance program
• Local technical support
• Recommended parts stocking guidelines
• Fee-based training programs

Technical Manuals

• Most comprehensive technical manuals in the industry, available on most Hobart models to customers with their own service personnel
• Hobart can also provide operator manuals and parts manuals with exploded views (also available online at www.hobartservice.com)

Parts Availability Program

• Genuine Hobart Parts available from a nationwide inventory (trucks, offices and distribution center) unmatched in our industry
• Computerized parts locator service allows access to the parts stock at our National Distribution Center and over 200 offices throughout the U.S.
• Overnight delivery available for emergency repairs
• All Hobart parts bar coded for convenient inventory management
• Discounts are available to qualifying customers with their own service personnel

Preventive Maintenance Program

• Programs are designed to complement the efforts of your maintenance staff by ensuring that all normal, required maintenance will not be overlooked or ignored, but carried out by experts most familiar with the equipment
• Training available for your own maintenance staff on proper preventive maintenance procedures
• We can also identify future repair needs that can be completed by your own service personnel
• The results are maximum operating efficiency and extended equipment life

Local Technical Support

A major advantage to specifying Hobart products is direct access to a factory Service Center in your local area. This offers local access to people who understand your business and can help you:

• Troubleshoot problems
• Identify parts
• Provide on-site assistance when needed

Our factory Service Centers are all backed by an unequaled technical support team at our headquarters.

Recommended Parts Stocking Guidelines

We’ll help you determine the proper replacement parts to stock, based on probability of failure. Result:

• Optimizes inventory investment
• Increases the probability that the right parts are available to your maintenance staff when needed
• A parts return policy designed to minimize your risk, all backed by Hobart’s state-of-the-art computer system

Fee-Based Training Programs

• Ask your local Hobart office about the availability of on-site training programs to keep your maintenance staff up to speed on Hobart products
• Programs can be tailored to match your equipment configuration and employee needs
• Operator training tapes and wall charts are also available

For more information about our In-House Service Programs contact your local Hobart Service Office today or call 1-888-4HOBART (1-888-446-2278).