Hobart Service Plans

We keep your equipment running, limit downtime and save you money.

Hobart Service plans provide organizations of all sizes – from national chain restaurants and regional retailers to community hospitals and elementary schools – the billing flexibility and equipment dependability to keep their kitchens running. Our three service plans – Hobart Care, Hobart Assurance, and Hobart Prosurance™ - offer options that head off expensive repairs while limiting the large bills that can come from emergency time and material calls.

With a Hobart Service plan, your kitchen can expect

  • Guaranteed response times
  • Consistent coverage
  • Flexible billing options

All of which result in

  • Minimal downtime
  • Reduced costs for repairs
  • One call convenience
  • Extended equipment life

Service Features

BASELINE CONTRACT SERVICE FEATURES STANDARD SERVICE(T+M) CARE ASSURANCE PROSURANCE*
Labor, Travel, Parts & Freight N/A
8:00-5:00 weekday
24/7 coverage N/A N/A N/A
8:00-5:00 emergency response (without upgrade) 1 business day 1 business day 1 business day 4 hours
24/7 emergency response (including holidays) Available (overtime rates) 24 Hours (Optional) (emergency calls only) 6 hours (Optional) (emergency calls only) 4 hours (emergency calls only)
Non-emergency response 3 business days 3 business days 2 business days 24 hours
Unlimited quantity of annual calls N/A Optional
Fixed quantity of annual calls N/A Optional Optional N/A
Expedited parts N/A N/A Optional
Maintenance inspections N/A N/A Optional ✓ (2 included)
Proactive maintenance N/A N/A N/A ✓ (2 included)
Expendable parts coverage N/A N/A Optional
Coverage for water quality damage N/A N/A N/A Optional

*Available for warewash & FEG bakery only    ✓ = Included    N/A = Not Available

Experienced Techs and OEM Parts

There’s a reason why the nation’s largest universities, grocers, warehouse clubs, hotel chains and casual dining restaurants choose us to service their food equipment. No other maintenance provider offers the breadth and depth of expertise, nor the nationwide scale that can be found with Hobart Service.

With every service call, we use only genuine Hobart replacement parts on all ITW branded equipment.

Hobart Care

Hot-side & cold-side equipment coverage

Hobart Assurance

Options available for preventive maintenance inspections

Hobart Prosurance™

Coverage for your critical kitchen equipment